# How Folder Subscription Works

Folder subscriptions allow you to choose which folders appear in your cPanel/email client interface and to create new folders. Many users are unaware of this feature because, upon setting up their email account, all folders in their account are shown by default. However, there may be situations where you want to hide certain folders or simply tidy up your interface.

{% hint style="info" %}
Utilizing folder subscriptions can help keep your email organized and reduce clutter, making it easier to find important messages.
{% endhint %}

In WebMail, you can create new folders, move emails to these folders, or set up automated email filters. If you want to see a folder in your listed items, you need to check it; if you want to hide it, just uncheck it. If folders like Sent, Trash, Drafts, and Junk are missing, you can subscribe to them again to make them visible.

### Managing Folder Subscriptions in Webmail (Roundcube)

1. Click on **Settings** in the left-hand side pane.
2. Select **Folders** from the available options.
3. On this page, you can create, delete, check, or uncheck folders.
   * **Note**: Default folders like Inbox, Drafts, Sent, Junk, Trash, and Archive cannot be deleted or altered.
4. When you check a box to subscribe to a folder, a notification will appear at the bottom of the screen confirming your action.
5. To unsubscribe from a folder, simply uncheck the box. A notification will also confirm this action.

{% hint style="warning" %}
Ensure you do not accidentally unsubscribe from essential folders like Inbox or Sent, as this may affect your email accessibility.
{% endhint %}

### Subscribing to Folders in Webmail (Horde)

1. Log into Webmail using Horde.
2. Click the drop-down arrow next to **Folder Actions**.
3. You can create, expand, collapse, show all, and rebuild mailboxes based on the actions you wish to take.

{% hint style="success" %}
After subscribing to the desired folders, you will see them reflected in your email interface, helping you manage your inbox more effectively.
{% endhint %}

### Subscribing to Folders in Thunderbird

1. The folders you subscribe to are displayed by Thunderbird. It subscribes to every folder found when you first set up the account and any folder you add later.
2. Go to the **File** menu and click **Subscribe**.
3. Select the desired folders and click **Subscribe**.
4. Click **OK**. New folders will now be accessible from the Folders list on the left side.

#### Viewing All Folders in Thunderbird

1. Click on your account name.
2. Go to **Settings**.
3. Choose **Server Settings**.
4. Click **Advanced**.
5. Uncheck the option to **Show only subscribed folders** to ensure all folders are visible.
6. Click **OK** and restart Thunderbird.

{% hint style="info" %}
Unsubscribing from folders you don’t need can make your email management more efficient by reducing clutter.
{% endhint %}

### Subscribing to Folders in Outlook

1. Click the **Tools** menu, then click **IMAP Folders**.
2. Click the **Query** button.
3. Select the desired folders.
4. Click the **Subscribe** button, then click **OK**. New folders will be visible in the Folders list.

### Subscribing to Folders on Mac OS X Mail (Mac Mail)

1. Go to **Mail > Preferences > Accounts**.
2. Select your email account and click the **Advanced** tab.
3. Ensure the **IMAP path prefix** is set to `INBOX`.
4. Close the Preferences panel and save.
5. Restart the Mail application.

{% hint style="danger" %}
If you experience issues with missing folders, ensure your IMAP settings are correct and verify your email client configuration.
{% endhint %}

If you are using an email program that does not have a similar subscription system as Thunderbird or Outlook, please contact our support for further assistance.


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