Invoicing and Suspension
This article covers invoicing policies for Clouduxe hosting accounts, including invoice dates, renewal dates, and overdue invoices. These policies provide our customers with ample time to settle their invoices and avoid service disruption.
Grace Periods
There is a 3-30 day window between invoice generation and the beginning of the next billing cycle for hosting services. Hosting services will be suspended if the invoice remains unpaid on the 3rd day after the due date. Domain names will expire on the due date of the invoice. A notice will be sent 45 days before your account is suspended to remind you of upcoming renewals.
If we cannot successfully charge your card(s) on file or process your payment, we will send notifications to your primary email address. If your account has been suspended and remains suspended after you've paid all invoices, please reach out to our support team.
Automatic Payment Methods
Automatic billing can be enabled by placing one or more credit/debit cards on file. When it’s time for any open invoices to be paid, the card(s) on file will be automatically charged. Clouduxe will generate invoices and process automatic payments based on your billing cycle and the product in question.
Setting up automatic payments ensures you never miss a due date!
Invoice Dates
An invoice notification email is sent out at the time of invoice generation, 3 days prior to the billing date, indicating the outstanding amount and due date. Invoices are due on the billing date. If you have the auto-renewal option enabled for your hosting package, the stored credit card will be automatically charged on the 3rd day after invoice generation.
If the first auto-renewal attempt fails, the system will try to renew the hosting plan 2 and 5 days after the billing date.
If there is an error related to the invalidity of a card, the system will pause for three days until the next charge attempt. If the service is still not renewed, it will be suspended.
Always ensure your payment method is valid to prevent service suspension.
Renewal Date
If you purchased a monthly hosting account on the 22nd of the month, your hosting account will renew on the 22nd of the following month. This also applies to yearly billing cycles. You can manually renew your hosting account before an invoice is generated.
Suspension
Unpaid invoices will result in the suspension of your web hosting services. All hosting plans become automatically suspended 3 days after the invoice due date.
Suspended services may result in data loss if not addressed promptly.
Cancellation
Invoices are not generated for canceled web hosting services. Your web hosting service will be automatically terminated after a cancellation request has been submitted. If you wish to cancel your Clouduxe account, please refer to our article on Cancellation and Refund.
Termination
If the outstanding balance is not paid within 30 days after the billing date, your hosting services will be terminated.
You can always log into your customer portal in the billing section to check your billing account information. If you have any questions regarding your Clouduxe invoicing or automatic payments, please contact us via our support channels, and we will be more than happy to help.
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