# Cancellation and Refund Policy

We're sad to see you go, but if you no longer need your hosting package and wish to cancel, you can easily place a cancellation request within your client area.

### Important Information

* **Suspension of Services**: All websites for add-on domains, subdomains, and any email accounts hosted in your cPanel account will be suspended and terminated along with the main hosting service once the cancellation request is submitted.

{% hint style="warning" %}
**Backup Your Data**: Ensure that your hosting account and all its data are backed up before suspension to avoid any unwanted service interruptions.
{% endhint %}

### Refund Policy

You can cancel your hosting services at any time and request a refund within **30 days of purchase**. If a cancellation request is submitted after this grace period, a refund will not be granted.

### How to Place a Cancellation Request

1. **Log into Your Client Account**.
2. **Go to Services**.
3. **Click on the service** you wish to cancel.
4. **Click on Cancellation Options**.
5. **Fill in the Required Fields** in the cancellation form, providing your feedback, and submit the request.
6. **Confirmation**: You will receive an email confirmation once your request is completed.

{% hint style="info" %}
Leaving feedback about our services is crucial for us to improve and serve our customers better. We value any insights you can share!
{% endhint %}

### Domain Name Registration

Please note that canceling your hosting account does NOT cancel your related domain name registration. Once registered, a domain cannot be canceled or refunded.