Email addresses

Adding an address, verifying it, why a verification link can burn before you click it, and how to get another one.

Your account2 min read

On this page
  1. Adding an address
  2. Verifying an address
  3. Which address is Primary
  4. Removing an address

Your account can hold more than one email address. Once an address is verified, billing receipts and account notices reach you there as well.

AccountEmail addresses
The Email addresses page. Under each address sit its badges: Primary on one row, and Verified or Unverified on every row. Send verification appears only on an unverified row, and a row with no bin, such as the primary one here, is one that cannot be deleted. Example view.

Adding an address

Add email opens a dialog titled "Add an email address", with one field, Email address, and an Add button. The dialog states what happens next: "We'll send a verification link before using this address for billing."

On success you get "Email added. We've sent a verification link." and the new row appears with an Unverified badge.

Verifying an address

Open the link in that email. There is no button to press in the panel: the page redeems the link as it loads and then tells you the result.

  • Success: "Email verified", with "Thanks, your address is confirmed. Billing receipts and account notices will now reach you here."
  • Already done: "Already verified", with "This address was already confirmed on your account. Nothing more to do."
You open the link firstThe email arrivesYou open the linkThe page spendsit as it loadsEmail verifiedReceipts andnotices now reachthis addressA preview pane or link scanner opens it firstThe email arrivesThe scanner opensthe URLOpening it isenough to spend itYour addressstays UnverifiedNo longer validOpening the sameURL again isrefusedThe fix: a fresh link, never a retrySend verificationOn the unverifiedrowA new emailarrivesWith a new linkOpen the new linkEmail verifiedYou open the link firstThe email arrivesYou open the linkThe page spends it as it loadsEmail verifiedReceipts and notices now reach this addressA preview pane or link scanner opens it firstThe email arrivesThe scanner opens the URLOpening it is enough to spend itYour address stays UnverifiedNo longer validOpening the same URL again is refusedThe fix: a fresh link, never a retrySend verificationOn the unverified rowA new email arrivesWith a new linkOpen the new linkEmail verified
One link, three outcomes. Whoever opens the link first spends it, so a scanner that gets there before you leaves the address Unverified and the URL refused. The way out is the bottom row: Send verification, then open the new link. Illustration.

The fix is always a fresh link, never a retry of the old one. On the unverified row, press Send verification. The toast reads "Verification email sent."

That button only sends the mail. The address stays Unverified until the new link is opened, which is why the button says "Send verification" rather than "Verify".

Which address is Primary

One row in the list carries a Primary badge. The panel has no control to move it to a different address.

The address you sign in with is separate, and is shown read-only on your profile. Changing it is a support request.

Removing an address

The trash button on a row opens "Delete this email?" with "We'll no longer send notifications to" and the address itself. Confirm with Yes, remove.

Some rows have no trash button at all. Deletability is decided upstream, and it covers the default address and any address still in use, so the control is hidden rather than offered and then refused.

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