Power controls

The four power operations the panel offers, which of them ask the operating system nicely, which do not, and what the panel does not record.

Your servers3 min read

On this page
  1. The four operations
  2. Graceful and not graceful
  3. What the confirmation actually means
  4. When the buttons are greyed out
  5. No one is recorded as having done it
  6. Related

The power bar sits at the top of the Overview tab and again at the top of the Console tab. It shows the current Power state and offers exactly four operations. There is no reset button and no rescue mode.

Servicesyour serverOverview

The four operations

ButtonWhat it doesAvailable when
BootStarts a stopped server.The state is Stopped
ShutdownAsks the operating system inside the server to shut down cleanly, then the machine stops.The state is Running
RestartAsks the operating system inside the server to reboot cleanly.The state is Running
Power offCuts power to the machine without telling the operating system anything.The state is Running

Boot, Shutdown and Restart fire on a single click with no confirmation. Power off is the only one with a confirmation dialog.

Note that Power off is offered on a running server, not on a stuck one. A server part way through a transition has the whole bar disabled, Power off included. If a graceful shutdown hangs and the state sits on Stopping, the bar stays disabled with it and there is nothing left to click. That is the point to open a support ticket.

The same power bar in four states. Running offers Shutdown, Restart and Power off; Stopped offers only Boot. While an operation is in flight the whole bar is off, Power off included, and the chip names the operation; Paused turns it all off too, with “Working…” although nothing is in flight. Example view.

Graceful and not graceful

Shutdown and Restart are graceful. They send an ACPI power request to the guest, which is the same signal a physical power button sends, and the operating system decides what to do with it: flush its disks, close its databases, stop its services, then halt or come back up.

Because the guest decides, a graceful request can be ignored. A kernel panic, a hung filesystem, or a service refusing to stop will leave the server sitting in Stopping or Restarting and never finishing. Nothing in the panel escalates to a force-off on your behalf. If a graceful request has clearly stalled, Power off is the fallback.

Power off is not graceful. It stops the virtual machine where it stands. Nothing inside the server is told, so nothing gets a chance to write out what it was holding in memory.

Graceful: the guest decidesShutdown or RestartOne click, no confirmationAn ACPI power requestThe same signal a physical power button sendsThe operating system decidesFlushes its disks, closes its databases,stops its servicesThen it halts, or comes back upOr it ignores it: stuck in Stopping orRestarting, and nothing escalatesNot graceful: nothing is askedPower off, then Force offThe only one with a confirmationThe machine stops where it standsNothing inside the server is toldLost: what was not on disk yet. Openfiles, in-flight database writes,anything a service was buffering.Graceful: the guest decidesShutdown or RestartOne click, no confirmationAn ACPI power requestThe same signal a physical power button sendsThe operating system decidesFlushes its disks, closes its databases,stops its servicesThen it halts, or comes back upOr it ignores it: stuck in Stopping orRestarting, and nothing escalatesNot graceful: nothing is askedPower off, then Force offThe only one with a confirmationThe machine stops where it standsNothing inside the server is toldLost: what was not on disk yet. Openfiles, in-flight database writes,anything a service was buffering.
Shutdown and Restart ask; Power off does not. A graceful request is a signal the operating system can act on or ignore, and if it ignores it nothing escalates. Power off asks nothing of the operating system, which is why it can lose what was not on disk yet. Illustration.

What the confirmation actually means

The toast that appears after a click confirms that the host accepted your request, not that the server finished carrying it out:

  • Boot shows "Server booting…"
  • Shutdown shows "Shutdown signal sent."
  • Restart shows "Restarting…"
  • Power off shows "Force power-off sent."

The real answer is the Power state on the power bar, which reads Running, Stopped, Starting, Stopping, Restarting, Paused or Suspended. It is polled every 15 seconds, so give it that long to catch up before assuming a request went nowhere.

When the buttons are greyed out

Only Running and Stopped count as settled states. While the server is in transition the whole bar is disabled and a chip appears naming the operation in flight: Booting…, Shutting down…, Restarting… or Powering off…. That is normal and it clears when the server reaches a resting state.

The bar is also disabled when the state is Paused, Suspended or unknown, with the chip reading Working…. This is the case a customer misreads most often: nothing is in flight, the server is not in a state the power bar can act on at all.

Separately, if the service itself is suspended or ended, the buttons still look clickable but every one of them fails. You get a red toast carrying the reason rather than a disabled button, and an amber banner above explains it: "This service is suspended. Settle any overdue invoices to restore server controls."

No one is recorded as having done it

Power actions are not written to the activity log. Boot, Shutdown, Restart and Power off leave no entry anywhere in the panel, so there is no history of who restarted a server or when. If two people have access to the same account, the panel cannot tell you which of them rebooted it.

If you need that trail, keep it inside the server. The operating system's own logs record shutdowns and reboots as the guest saw them, which also distinguishes a clean shutdown from a power cut.

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