On this page
Once the invoice is paid the service appears under Services. Opening it shows one of two screens in place of the usual overview, and they mean opposite things.
Building your server
The heading Building your server means the build is under way and needs nothing from you. The screen says:
Usually 3-10 minutes. You can safely leave this page.
and the line at its foot reads "We'll email your login details when it's done."
Treat that as typical rather than guaranteed. Nothing in the panel measures a build, so it is an expectation, not a commitment.
Underneath the heading is a four-step list:
- Allocating resources
- Creating the disk
- Installing the operating system
- Configuring the network
The highlighted step is the real stage reported by the hypervisor, which reports it coarsely, so the list moves in jumps rather than smoothly. There is no percentage, because there is no percentage to read.
An elapsed-time counter runs below the list. The screen checks for itself whether the build has landed and swaps to your server overview when it has, so you do not need to sit on the page or reload it.
When the server is waiting on you
The heading Your server is ready to set up is not progress. It means the hardware is provisioned and nothing is installed on it yet, and no build will start until you press Choose an operating system.
Once you have chosen, the build starts and the Building your server screen takes over.
Telling the two apart
| Heading | What it means | What to do |
|---|---|---|
| Building your server | The build is running. | Nothing. Leave the page if you like. |
| Your server is ready to set up | The build has not started and is waiting for an operating system. | Press Choose an operating system. |
A DDoS-Protected Proxy service shows neither screen. It is not a virtual machine, so there is no build to watch and no operating system to choose.
If it looks stuck
Past 15 minutes the line at the foot of the building screen changes to:
This is taking longer than usual. Contact support if it doesn't finish shortly.
That is the point to stop waiting. Open a ticket and include the server name shown on the screen and the invoice number you paid, so support can trace the order to the build without asking you first.
The same applies if the screen never appeared at all: if the invoice reads Paid but no service turned up under Services, that is a ticket, not something to fix by ordering again.