Payment methods

A card is saved when you pay an invoice with it, and there is no way to add one ahead of time. What that means for auto-pay and for removing a card.

Billing3 min read

On this page
  1. How a card gets saved
  2. What a saved card shows
  3. Auto-pay
  4. Changing which card is the default
  5. Removing a card
  6. What removing one does to auto-renewing services
  7. Related

A card gets onto your account by being used to pay an invoice. There is no add-a-card button in the panel and nothing to fill in ahead of time, so if you have been looking for one, that is why you cannot find it.

BillingPayment methods

How a card gets saved

Pay an invoice by card and the payment gateway stores that card against your account. It then appears on this page, and auto-pay switches on with it. Your card details go to the gateway directly; Clouduxe does not see or hold the number.

That is the only route. Until you have paid an invoice by card, the page shows No saved payment methods and there is nothing to set up. Each invoice arrives by email and you pay it yourself. See Paying an invoice for the payment routes, and Wallet and credit if you would rather cover invoices from a credit balance.

What a saved card shows

Each saved method is a card on the page, carrying:

  • the gateway holding it, and the name the gateway gives it
  • Expires with the expiry date, or Added with the date it was stored when no expiry is reported
  • a green Default badge on the method auto-pay charges
  • a red Invalid badge when the gateway reports the stored method as no longer active

An Invalid badge is the gateway's verdict, not the panel's. To replace that card, pay your next invoice with a working one, which saves it here.

Two saved cards and the Auto-pay card. There is no button for adding a card. The Default badge marks the card auto-pay charges, Make default sits on every other card, and Remove on all of them. Example view. Card names and dates are examples.

Auto-pay

The Auto-pay card at the bottom of the page reports one of two states: Auto-pay is active, naming the method that will be charged, or Auto-pay is off.

Auto-pay charges your default method on each due date so services renew without interruption. There is no on and off switch for it. It follows entirely from whether you have a default method: have one and it is on, have none and it is off.

Auto-pay is offNo saved card. Each invoice is emailed and you pay ityourselfPay an invoice by cardThe gateway stores the cardAuto-pay is activeYour default card is charged on each due dateRemove the default cardMake another card thedefault, then remove theold oneAuto-pay is off againServices keep running and renewing, andinvoices keep coming. Each one is emailed foryou to payAuto-pay stays activeRenewals charge the new defaultAuto-pay is offNo saved card. Each invoice is emailed andyou pay it yourselfPay an invoice by cardThe gateway stores the cardAuto-pay is activeYour default card is charged on each due dateThen remove the default cardAuto-pay is off againServices keep running and renewing, andinvoices keep coming. Each one is emailed foryou to payOr, from Auto-pay is active:Make another card the default, thenremove the old oneAuto-pay stays activeRenewals charge the new default
Auto-pay follows the default card. The first card you pay an invoice with switches it on; removing the default switches it off again, while services keep running and invoices keep coming. Making another card the default before removing the old one keeps it on. Illustration.

Changing which card is the default

Every method except the current default carries a Make default button. Click it and that method becomes the one auto-pay charges. The default itself has no such button, because it is already the default.

Removing a card

Click Remove on the card. A confirmation dialog titled Remove payment method? appears, and Yes, remove completes it.

What removing one does to auto-renewing services

If the card you remove is the default, auto-pay stops with it. The removal dialog does not mention this. From that point nothing is charged automatically: each invoice arrives by email and you pay it yourself, from the invoice.

If you have another card saved, make it the default before removing the old one, so renewals are never left without a method to charge.

Removing a card cancels nothing. Your services keep running, they keep renewing, and invoices keep being raised on the same schedule. Only the automatic charge stops. Whether a service renews at all is a separate setting on the service itself, covered in Renewals and refunds.

Need a server, or a hand with one?

Pick a plan to deploy a server, or open a ticket in the panel. Support runs 24/7/365.