Paying an invoice
Settling an invoice with a saved card, a new card, or wallet credit, and how to tell when a payment has actually landed.
An invoice with a balance is paid from the invoice itself. There is no separate checkout for it, and no basket: every route starts on the invoice page.
Where the payment controls are
Open the invoice from Billing > Invoices. While it still has a balance and has not been credited, two buttons appear and both open the same dialog: Pay with the outstanding amount next to it, in the header, and Pay invoice at the bottom of the summary column. If you hold wallet credit in the invoice's currency, Use credit sits alongside them.
A card payment is always for the full outstanding balance. The panel offers no way to part-pay an invoice by card. Wallet credit is the one route that accepts a smaller amount.
Paying with a saved card
A saved card is one you have already used to pay an invoice. Nothing else puts a card on your account, so if this is your first payment, go to the next section.
Open the payment dialog
Click Pay invoice. The dialog is titled Pay followed by the invoice number, and states the amount you are about to be charged.
Choose the card
If you have a saved card and other methods are also available for this currency, the dialog offers Saved methods and New payment. Pick Saved methods. Each card shows its name, its expiry date, and a Default badge on the one auto-pay uses.
Pay
Click Pay now.
What happens next depends on your bank. Some payments need a verification step, which sends you to the bank's own page and back to the invoice afterwards. Otherwise the dialog closes and the panel confirms the payment was submitted, with your receipt emailed once it clears.
Two things to know about this route:
- The card is attached to the invoice before the charge is attempted, so future renewals of the services on it reuse that card. That attachment stays in place even if the charge is declined.
- Paying by card is what saves a card in the first place. See Payment methods.
Paying with a new card or another method
If you have no saved card, the dialog opens straight onto the list of payment methods. If you do have one, switch to New payment to reach the same list.
The methods offered are the ones configured for the invoice's currency, so the list is not the same on every invoice. Pick one and its own payment form appears underneath. Card details go to the payment gateway directly; Clouduxe does not see or hold the number. If no method is configured for that currency at all, the dialog says so and asks you to contact support.
Where a redirect leaves you
Several methods take you off the panel to finish the payment. When you come back you land on the invoice, not on a confirmation screen, with a banner saying the payment was received and is being confirmed with the gateway.
Treat the invoice status as the real confirmation. Clouduxe never marks an invoice paid on its own: the status changes when the billing system reconciles what the gateway actually took. So an invoice can still read Unpaid for a short while after a payment that went through perfectly, and a status of Paid plus the emailed receipt are what tell you it landed.
Reload the invoice after a few minutes. If it still shows a balance while your card statement shows the charge, do not pay a second time. Open a ticket with Query on the invoice and include the reference from your statement.
Paying with wallet credit
Credit already on your account can be put against an invoice by hand.
Open Use credit
Click Use credit in the invoice header. The dialog is titled Apply wallet credit and tells you your balance and the most you can apply here.
Set the amount
The Amount field starts at the maximum, which is your balance or the invoice balance, whichever is smaller. Lower it if you want to keep some credit back.
Apply
Click Apply credit.
The invoice balance falls by what you applied, and your wallet balance falls by the same figure. As with a card payment, the status is settled by the billing system rather than by the panel, so give it a moment before reading the badge. If the credit did not cover the whole invoice, the remainder is still payable by card from the same page.
If Use credit is not there
Use credit only appears when the currency your wallet reports matches the invoice currency exactly, and that check has no fallback. If you can see a balance on Credit & wallet but no Use credit button on an invoice, that mismatch is almost always the reason. The invoice gives no message explaining the absence, and there is nothing wrong with the balance itself.
Open a ticket and ask for the credit to be applied to the invoice. See Wallet and credit for how credit gets there in the first place.